Shipping policy
At Luxez.store, we're pleased to offer free shipping on all orders. Here's what you need to know about our shipping policy:
Order Processing:
- Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.
- Once your order is processed and shipped, you'll receive a confirmation email containing tracking details to monitor your delivery.
Transit Time:
- Our standard transit time for domestic orders is approximately 5 to 7 business days from the date of shipment.
- Please note that transit times may vary depending on factors such as your location and any unforeseen circumstances like weather conditions or peak seasons.
Shipping Methods:
- We provide free standard shipping on all orders.
- If you require expedited shipping, additional charges may apply. You'll see these options and costs during checkout.
Order Cut-Off Time:
- To ensure efficient processing and timely shipment, please place your orders before the 1 to 2 business day cut-off time.
- Orders received after this time will be processed on the following business day.
Tracking Your Order:
- Once your order is shipped, we'll email you a tracking number to monitor your package's journey.
- You can track your order through the carrier's website using the provided tracking number or via our order tracking page on Luxez.store.
Shipping Policy Updates:
- Luxez.store reserves the right to update or modify our shipping policy as needed. Any changes will be reflected here.
If you have any questions or require assistance with your order or shipping, please reach out to our customer service team. We're dedicated to ensuring your satisfaction throughout the process!
